Heartland RV Expands with 81K-Square-Foot Parts Warehouse
Heartland RV has recently expanded its Service and Quality Campus to 212,000 square feet with the addition of a new 81,000-square-foot parts warehouse. The service and quality campus contains a 53,000-square-foot retail service center that includes five pads with full hook-ups for overnight RV parking and 26 repair bays, it also includes an existing 82,000-square-foot audit building.
Heartland's Service Department
The new indoor parts warehouse will store components in a centralized location, serving as the hub for Heartland’s Service Department, which supports their nationwide network of service providers and retail customers. The new warehouse will feature state of the art equipment that facilitates increased efficiency.
“We know that life on the road can be adventurous, spontaneous, and unexpected. We build our RVs to be able to stand up to every challenge you might come across while traveling,” said Jim Fenner, Vice President of Customer Service, Engineering and Quality at Heartland RV. “This building will allow us to immediately add 40% more parts, an in-house cabinet shop, and over 3,000 sq. ft. of indoor metal storage with dedicated shipping operations. Additionally, over the next year, we will have a state-of-the-art shipping warehouse that incorporates automation.”
Rising to the Challenge
As RVing continues to grow in popularity, Heartland has positioned itself to handle the increase in demand while maintaining their reputation for superior quality manufacturing. Heartland’s commitment to excellence appears in each coach through high-quality materials, optimized manufacturing processes and rigorous quality assurance evaluation every model undergoes before it leaves the campus.
Total RV Inspection and Quality Process
The Total RV Inspection and Quality process uses dedicated personnel to assess and monitor RVs through a series of quality control checks. It includes the Pre-Delivery Inspection process, which assesses weatherproofing, slide-out functionality, chassis, seals, gas lines, water lines, electrical systems, appliances and all interior and exterior elements before RVs are shipped to dealerships.
“Heartland Service begins at the beginning of the build process. Our goal is to build the best product possible and make it easily serviceable. We have specialized service teams working with the production and quality teams to ensure that, if issues do arise, we can easily rectify them in the field. We are constantly working toward making it easier for service centers and customers to diagnose and repair anything that requires it,” states Fenner.
New Owner Resources
The addition of two new Heartland apps also makes it easier for customers and dealerships to service and maintain their RVs. The MyHeartland RV app lets customers monitor their RV and warranty information, track sales and parts orders and access how-to content at the touch of a button. The new Heartland dealer app, soon to be released, includes functions that allow dealerships and service centers to order parts, monitor warranty claims, track orders and contact Heartland customer service directly.
Working in conjunction with the new inventory warehouse, Heartland aims to provide a faster, more seamless service experience for dealers and customers alike.
Original news article written by RV Business. Read it here.
