FREQUENTLY ASKED QUESTIONS
When deciding which Heartland RV is right for you, start by verifying your particular tow vehicle manufacturer’s specifications. This is critical: pulling a trailer that weighs too much for your vehicle can seriously damage your car. From there, you can easily enlist support from your Heartland RV authorized dealer, who will be glad to help you assess your vehicle’s towing capability. Here’s another route: compare the weight shown in the Heartland RV specification chart to the towing limits of your tow vehicle. These guides are provided by Trailer Life magazine for your convenience as a general reference.* They list the model, engine and published maximum towing capacity for the corresponding model year. https://www.trailerlife.com/trailer-towing-guides/
*These guides do not attempt to provide all necessary information such as axle ratios, cooling systems, transmissions and any additional equipment required by the tow vehicle manufacturer to achieve the published maximum towing limits. Your Heartland RV Authorized dealer will be glad to help you with questions.
BH – Bunkhouse
MB – Mid Bunk
RK – Rear Kitchen
FK – Front Kitchen
FL – Front Living
SS – Super Slide
FB – Front Bath
RRD – Rear Raised Den
OK – Outdoor Kitchen
RE – Rear Entertainment
TS –Triple Slide
DS – Double Slide
S – Slide
Fifth wheel? Overall length is defined as tow point (king pin) to rear bumper. Heartland’s overall length identified on their website for a Fifth Wheels is defined as the body length of the trailer excluding hitch meaning bumper to cap. Optional pin boxes or ladders will affect overall length. The length does not include rear ladder of spare tire.
Travel trailer? Overall length is defined as tow point (ball coupler) to rear bumper. Heartland RV’s overall length for a Travel Trailer is defined as the body length of the trailer including hitch, meaning bumper to hitch/pin. It does not include rear ladder of spare tire. Optional pin boxes will affect overall length.
You can also reach out to our customer service team who would be happy to provide you with a printed copy.
Our units are made on an assembly line and to maximize quality, timeliness and cost effectiveness, no customizing is done. Models are made according to the floor plans and options listed on our website. If you haven’t already done so, we invite you to visit our product pages. We offer a wide variety of floor plan options to meet your needs.
We do not sell directly to retail customers. Instead we work through our network of authorized dealers. To find the one nearest you, visit our dealer locator.
We suggest that you contact NADA through the web site www.nadaguides.com or by telephone at 1-800-966-6232 for information on the value of older Heartland RVs in your area. RV values from Kelley Blue Book can also be obtained via telephone at 1-800-BLU-BOOK (1-800-258-2665).
Your Bill of Sale, Insurance paperwork, Registration or Title will have the Serial number listed. On the unit it would typically be stamped on a tag which is mounted on the A-frame of a Travel Trailer or on the pin box of a Fifth Wheel. It would also be located on the Federal Certification Label on the forward roadside of the unit.
The Recreational Vehicle Industry Association (RVIA) has adopted the following definitions: GVWR (Gross Vehicle Weight Rating) means the maximum weight limit of the unit. The GVWR is equal to or greater than the sum of the Unloaded Vehicle Weight plus the Net Carrying Capacity. UVW (Unloaded Vehicle Weight) is the weight of the unit as built at the factory. This includes full fuel tanks, full generator fuel tanks, engine oil and coolants (if applicable). The UVW does NOT include cargo, fresh water, LP gas or dealer-installed accessories. NCC (Net Carrying Capacity) is the maximum weight of all personal belongings: food, fresh water, LP gas, tools, dealer-installed accessories and other items that can be carried by the unit. GCWR (Gross Combined Weight Rating) is the value specified as the maximum allowable loaded weight of a tow vehicle and a towed trailer or towed vehicle.
Get Up To Speed On RV Terms > (LINK TO GLOSSARY)
RVs are sold through local RV dealerships and the purchase process is similar to the way in which you would buy a car. THOR operates an established network of authorized dealers to help you select the right RV for your needs, secure financing, and maintain your RV for optimum enjoyment in the years ahead.
You can use our dealer locator here: https://heartlandrvs.com/find-your-dealer/.
Make sure the control is on auto leveling and not manual.
For fifth wheels, this will be behind the false wall towards the back in the basement area. For travel trailers, it is below the breaker box.
With an estimated 27,000 public and private campgrounds in the United States and Canada, there is no shortage of great places to explore in your RV. Not surprisingly, many campgrounds are located near some of the most spectacular scenery in North America. On the other hand, you can often find a campground within a short drive from home making weekend get-a-ways fun and easy.
GVWR stands for Gross Vehicle Weight Rating and is the maximum permissible weight of the vehicle or trailer when fully loaded for travel and includes the vehicle empty weight, all fluids, cargo, added equipment and occupants. For safety and handling it is important not to exceed your trailer or motorhome’s GVWR. You can find the GVWR of your tow vehicle, trailer, or motorhome on a sticker located on the inside of your driver’s door, near the exterior roadside front of the trailer, or on the entry door.
There are three tanks commonly talked about: Fresh water, Grey and Black.
The freshwater tank is self-explanatory, as it is just the tank that holds all the fresh water that comes from the taps in the vehicle.
The grey water tank holds the dirty water that comes from your shower and kitchen sink. While most RVs do have this, some of the older/vintage models might now.
The black water tank holds all the wastewater from your toilets. If your RV does not have a grey tank, then all the used and dirty water goes here.
Insurance: Cost varies per provider.
Sales tax, delivery, etc.: Depends on where you are purchasing from.
Parts and accessories: Including special packages, brake systems, waste dumping parts, sanitation chemicals, etc.
Maintenance: This may include routine care and emergency repairs.
The limited structural warranty covers your RV for a period of three (3) years from the date of purchase, by the original owner. For more information, please click here.
You can get your RV serviced at any dealership if they are a part of the manufacturer’s network. Something you should know is that many dealers give priority service to customers what purchased their RV from them. So, if you are going somewhere other than where you bought it, you may be put on a wait list.
Can Heartland RV help me with an older unit, formally manufactured by Fleetwood; such as Prowler, Mallard and Wilderness?
Please call 260-728-2121 for assistance on these brand that were manufactured prior to Heartland RV acquiring them.
For more information, please call our Customer Service Department at 877-262-8032.
For more assistance, please call our Customer Service Department at 877-262-8032. A coax drawing may be available for your RV.