FREQUENTLY ASKED QUESTIONS
When deciding which Heartland RV is right for you, start by verifying your particular tow vehicle manufacturer’s specifications. This is critical: pulling a trailer that weighs too much for your vehicle can seriously damage your car. From there, you can easily enlist support from your Heartland RV authorized dealer, who will be glad to help you assess your vehicle’s towing capability. Here’s another route: compare the weight shown in the Heartland RV specification chart to the towing limits of your tow vehicle. These guides are provided by Trailer Life magazine for your convenience as a general reference.* They list the model, engine and published maximum towing capacity for the corresponding model year. https://www.trailerlife.com/trailer-towing-guides/
*These guides do not attempt to provide all necessary information such as axle ratios, cooling systems, transmissions and any additional equipment required by the tow vehicle manufacturer to achieve the published maximum towing limits. Your Heartland RV Authorized dealer will be glad to help you with questions.
BH – Bunkhouse
MB – Mid Bunk
RK – Rear Kitchen
FK – Front Kitchen
FL – Front Living
SS – Super Slide
FB – Front Bath
RRD – Rear Raised Den
OK – Outdoor Kitchen
RE – Rear Entertainment
TS –Triple Slide
DS – Double Slide
S – Slide
Length is measured from where the unit connects to the truck with the coupler or kingpin to the rear most point on the unit.
You can also reach out to our customer service team who would be happy to provide you with a printed copy.
Models are built according to the floor plans and options listed on our website with no customization.
We do not sell directly to retail customers. Instead we work through our network of authorized dealers. To find the one nearest you, visit our dealer locator.
We suggest that you contact NADA through the web site www.nadaguides.com or by telephone at 1-800-966-6232 for information on the value of older Heartland RVs in your area. RV values from Kelley Blue Book can also be obtained via telephone at 1-800-BLU-BOOK (1-800-258-2665).
Your Bill of Sale, Insurance paperwork, Registration or Title will have the Serial number listed. On the unit it would typically be stamped on a tag which is mounted on the A-frame of a Travel Trailer or on the pin box of a Fifth Wheel. It would also be located on the Federal Certification Label on the forward roadside of the unit.
RVs are sold through local RV dealerships and the purchase process is similar to the way in which you would buy a car. Heartland RV operates an established network of authorized dealers to help you select the right RV for your needs, secure financing, and maintain your RV for optimum enjoyment in the years ahead.
You can use our dealer locator here: https://heartlandrvs.com/find-your-dealer/.
Contact Heartland RV Customer Service at 877-262-8032 for operation walk through or troubleshooting.
For fifth wheels, this will be behind the false wall towards the back in the basement area. For travel trailers, it is below the breaker box.
With an estimated 27,000 public and private campgrounds in the United States and Canada, there is no shortage of great places to explore in your RV. Not surprisingly, many campgrounds are located near some of the most spectacular scenery in North America. On the other hand, you can often find a campground within a short drive from home making weekend get-a-ways fun and easy.
GVWR stands for Gross Vehicle Weight Rating and is the maximum permissible weight of the vehicle or trailer when fully loaded for travel and includes the vehicle empty weight, all fluids, cargo, added equipment and occupants. Check Fed Tag on the front of the driver side sidewall for listed GVWR.
There are three tanks commonly talked about: Fresh water, Grey and Black.
The fresh water tanks hold potable water added to the RV through the city water connection or fresh tank fill.
The grey water tank holds the dirty water that comes from your shower and kitchen sink. While most RVs do have this, some of the older/vintage models might not.
The black water tank holds all the wastewater from your toilets. If your RV does not have a grey tank, then all the used and dirty water goes here.
Insurance: Cost varies per provider.
Sales tax, delivery, etc.: Depends on where you are purchasing from.
Parts and accessories: Including special packages, brake systems, waste dumping parts, sanitation chemicals, etc.
Maintenance: This may include routine care and emergency repairs.
The Heartland Three (3) Year Limited Structural Warranty covers substantial defects in material and/or workmanship supplied and attributable to Heartland in the construction and assembly of the “structural” (as defined below) portions of the recreational vehicle, arising under normal use and service to the structural components. The warranty coverage starts, and begins to run, from the date of the original retail purchase and covers only those defects in structural components that are discovered and reported during the three (3) years from date of purchase.
- “Structural” portions of the recreational vehicle consist of: (a) exterior sidewalls, laminated or non-laminated, including fiberglass and wall studs; (b) floors, laminated or non-laminated, including decking and floor joists; (c) roofs, laminated or non-laminated, including decking and roof rafters; and, (d) slide out box exterior sidewalls; end walls; roofs; floors; skeletal framing; decking; and, roof material installation.
- This Warranty does not cover: front and rear fiberglass caps and any other cosmetic fiberglass attachments; aluminum siding (unless the root cause is the wall structure); exterior roof material (EPDM rubber, TPO, etc.); floor covering (carpet, linoleum, hardwood, tile, etc.); all sidewall, end wall, front and rear wall, roof and floor attachments; cosmetic issues; damage from water leaks not attributable to a defect; and, delamination caused by water intrusion from lack of required exterior seal maintenance as outlined in the Maintenance Schedule included in the Owner’s Manual.
You can use the dealer locator or contact Heartland RV Customer Service at 877-262-8032.
Can Heartland RV help me with an older unit, formally manufactured by Fleetwood; such as Prowler, Mallard and Wilderness?
Please call 260-728-2121 for assistance on these brand that were manufactured prior to Heartland RV acquiring them.
For more information, please call our Customer Service Department at 877-262-8032.
For more assistance, please call our Customer Service Department at 877-262-8032. A coax drawing may be available for your RV.