FREQUENTLY ASKED QUESTIONS
Where is the Heartland RV corporate office located?
Our corporate office is located at 2831 Dexter Drive, Elkhart, IN 46514.
What number do I call to reach Sales, Parts or Customer Service?
Please call 877-262-8032 to speak to someone regarding your RV. You will need the last six digits of your VIN#.
Where can I locate the Serial Number (also known as Vehicle Identification Number or VIN) of my RV?
Your Bill of Sale, Insurance paperwork, Registration or Title will have the Serial number listed. On the unit it would typically be stamped on a tag which is mounted on the A-frame of a Travel Trailer or on the pin box of a Fifth Wheel. It would also be located on the Federal Certification Label on the forward roadside of the unit.
Where can I find an owner’s manual for my Heartland RV?
Heartland does not create unit specific manuals. The universal manual that covers all units can be found at https://heartlandrvs.com/owners-manuals. The basic systems in the units have minimal changes & this manual is relative to the operation of those systems & updated accordingly. Please do not hesitate to contact us with any questions you might have regarding your unit.
What can my vehicle tow?
When deciding which Heartland RV is right for you, start by verifying your particular tow vehicle manufacturer’s specifications. This is critical: pulling a trailer that weighs too much for your vehicle can seriously damage your car. From there, you can easily enlist support from your Heartland RV authorized dealer, who will be glad to help you assess your vehicle’s towing capability. Here’s another route: compare the weight shown in the Heartland RV specification chart to the towing limits of your tow vehicle. These guides are provided by Trailer Life magazine for your convenience as a general reference.* They list the model, engine and published maximum towing capacity for the corresponding model year. https://www.trailerlife.com/trailer-towing-guides/
*These guides do not attempt to provide all necessary information such as axle ratios, cooling systems, transmissions and any additional equipment required by the tow vehicle manufacturer to achieve the published maximum towing limits. Your Heartland RV Authorized dealer will be glad to help you with questions.
Can I tow another vehicle behind my Heartland RV?
Heartland products are not designed to tow a vehicle behind them. We cannot recommend this or be held responsible for any actions/damage that arise from this being done.
What do these letters in the model numbers mean?
BH – Bunkhouse
MB – Mid Bunk
RK – Rear Kitchen
FK – Front Kitchen
FL – Front Living
SS – Super Slide
FB – Front Bath
RRD – Rear Raised Den
OK – Outdoor Kitchen
RE – Rear Entertainment
TS –Triple Slide
DS – Double Slide
S – Slide
How are your RVs measured?
Length is measured from where the unit connects to the truck with the coupler or kingpin to the rear most point on the unit.
Does Heartland build custom RVs?
Models are built according to the floor plans and options listed on our website with no customization.
Can I purchase my RV from the factory?
We do not sell directly to retail customers. Instead we work through our network of authorized dealers. To find the one nearest you, visit our dealer locator.
I want to buy (or sell) an older Heartland RV. Can you give me a value?
We suggest that you contact NADA through the web site www.nadaguides.com or by telephone at 1-800-966-6232 for information on the value of older Heartland RVs in your area. RV values from Kelley Blue Book can also be obtained via telephone at 1-800-BLU-BOOK (1-800-258-2665).
Where and how do I buy an RV?
RVs are sold through local RV dealerships and the purchase process is similar to the way in which you would buy a car. Heartland RV operates an established network of authorized dealers to help you select the right RV for your needs, secure financing, and maintain your RV for optimum enjoyment in the years ahead.
Where can I find an authorized dealership near me?
You can use our dealer locator here: https://heartlandrvs.com/find-your-dealer/.
Where can I have my RV serviced?
You can use the dealer locator or contact Heartland RV Customer Service at 877-262-8032.
Does Heartland RV approve service work by a mobile tech?
Heartland will work with a mobile tech, but there are a few things to consider before choosing this option. First, Heartland does not cover any service call fees – only parts & labor that must be pre-approved by Heartland. Some mobile techs will expect payment from you at the time of service to which Heartland would reimburse you for approved repair out-of-pocket payment. Have the estimate approved by contacting us at 877-262-8032 before any work is performed. Heartland does not advertise, recommend, or endorse any mobile repair tech services.
Does Heartland RV reimburse or cover a Diagnostic fee for issues under warranty?
A: Heartland RV does not reimburse or cover the fee for diagnosing warranty claims.
Why is condensation collecting on the inside surfaces of my RV?
Just as moisture collects on the outside of a glass of cold water during humid weather, moisture can condense on the inside surfaces of the trailer during cold weather when relative humidity of the interior air is high. This condition is increased because the insulated walls of a recreation vehicle are much thinner than house walls.
How can I minimize moisture collecting on the inside surfaces of my RV?
Open vents. Limit cooking episodes that require boiling water/heating of appliances & vent unit (use range hood too) if doing so. Reduce interior temps when humidity is high during cold weather & turn your a/c on early before humidity is at a high level in warm conditions. If you are showering vent the bathroom so the water in the air escapes. You can also put pieces of foam insulation on the inside of your windows to help reduce moisture as well. Use a fan to keep air circulating.
Why won't my unit auto level once it's connected to power?
Contact Heartland RV Customer Service at 877-262-8032 for operation walk through or troubleshooting.
Where is my converter located?
For fifth wheels, this will be behind the false wall towards the back in the basement area. For travel trailers, it is below the breaker box.
Where is the water by-pass valve located?
Locate your water heater on the outside of your unit. Then go inside & locate where the back of it comes into the camper and that is where the valves will be. Locate the closest access (cabinet/door/panel) to that location. It may be covered in foam or insulation that you will need to move to access the valve. If it is located next to a storage compartment you may need to remove the wall panel between the tank & the compartment to access the back. (Newer units only).
Where is the water pump in my fifth wheel located?
The water pump is located under the unit in the pass-through storage behind the water inlet panel (UDC). Enter the storage door (outside) closest to the front from the passenger side. There will be a panel on your left (under the stairs) to remove and it is in there.
Where is the water pump in my travel trailer located?
The water pump is in one of your kitchen or bathroom cabinets/pantry or island if you have one. Usually under the stove or sink. Check along the floor line & there will be an access panel to it. If you turn it on you will be able to trace it by the sound but do not run it dry.
Where can I camp in my RV?
With an estimated 27,000 public and private campgrounds in the United States and Canada, there is no shortage of great places to explore in your RV. Not surprisingly, many campgrounds are located near some of the most spectacular scenery in North America. On the other hand, you can often find a campground within a short drive from home making weekend get-a-ways fun and easy.
What is the climate rating for my RV?
Your RV is rated for use with its standard equipment for climates of 32 through 80 degrees (see pg. 12 of owner’s manual). Use outside of these parameters may require additional equipment for cabin comfort and to prevent damage to the unit.
Does Heartland RV recommend using an RV cover during winter months or when not being used?
Heartland RV does not recommend putting a cover over your unit. This is because moisture can get trapped under it and cause issues. We don’t know who you can contact for a cover.
I see the term "GVWR" all the time when researching RVs. What does it mean?
GVWR stands for Gross Vehicle Weight Rating and is the maximum permissible weight of the vehicle or trailer when fully loaded for travel and includes the vehicle empty weight, all fluids, cargo, added equipment and occupants. Check Fed Tag on the front of the driver side sidewall for listed GVWR.
What are black and grey tanks?
There are three tanks commonly talked about: Fresh water, Grey and Black.
The fresh water tanks hold potable water added to the RV through the city water connection or fresh tank fill.
The grey water tank holds the dirty water that comes from your shower and kitchen sink. While most RVs do have this, some of the older/vintage models might not.
The black water tank holds all the wastewater from your toilets. If your RV does not have a grey tank, then all the used and dirty water goes here.
What is the garage floor rating on a 2-axle and 3-axle model?
The garage floor rating on a 2-axle model is 2500 lbs. and 3000 lbs. on a 3-axle model.
What are some additional costs I should keep in mind when looking for an RV?
Insurance: Cost varies per provider.
Sales tax, delivery, etc.: Depends on where you are purchasing from.
Parts and accessories: Including special packages, brake systems, waste dumping parts, sanitation chemicals, etc.
Maintenance: This may include routine care and emergency repairs.
What does the three-year structural warranty cover?
The Heartland Three (3) Year Limited Structural Warranty covers substantial defects in material and/or workmanship supplied and attributable to Heartland in the construction and assembly of the “structural” (as defined below) portions of the recreational vehicle, arising under normal use and service to the structural components. The warranty coverage starts, and begins to run, from the date of the original retail purchase and covers only those defects in structural components that are discovered and reported during the three (3) years from date of purchase.
- “Structural” portions of the recreational vehicle consist of: (a) exterior sidewalls, laminated or non-laminated, including fiberglass and wall studs; (b) floors, laminated or non-laminated, including decking and floor joists; (c) roofs, laminated or non-laminated, including decking and roof rafters; and, (d) slide out box exterior sidewalls; end walls; roofs; floors; skeletal framing; decking; and, roof material installation.
- This Warranty does not cover: front and rear fiberglass caps and any other cosmetic fiberglass attachments; aluminum siding (unless the root cause is the wall structure); exterior roof material (EPDM rubber, TPO, etc.); floor covering (carpet, linoleum, hardwood, tile, etc.); all sidewall, end wall, front and rear wall, roof and floor attachments; cosmetic issues; damage from water leaks not attributable to a defect; and, delamination caused by water intrusion from lack of required exterior seal maintenance as outlined in the Maintenance Schedule included in the Owner’s Manual.
Can Heartland RV help me with an older unit, formally manufactured by Fleetwood; such as Prowler, Mallard and Wilderness?
Please call 260-728-2121 for assistance on these brand that were manufactured prior to Heartland RV acquiring them.
Can I use a mobile tech for warranty work?
For more information, please call our Customer Service Department at 877-262-8032.
I hooked up my cable but it's not coming through on my TV.
For more assistance, please call our Customer Service Department at 877-262-8032. A coax drawing may be available for your RV.
What is the Wide Trax Suspension on North Trail Models?
Wide Trax suspension system is in partnership with Dexter, the premier supplier of axles, doors, venting products, and related components in the utility trailer, RV, heavy duty, recreational boating, and manufactured housing markets.
Wide Trax helps spread the center of gravity out and literal gives it a larger stance. A matter of physics, a bigger foot print s more stability, less sway in high winds and reduces the wear and tear of rough roads.
What does it mean when something is "prepped"
When one of our units mentions “prep or prepped”, this meant the unit is pre wired. For example, if we say WIFI prepped, the unit has all the wiring prepared for wifi however, there is no wifi as a standard and the router and data needs to be added.