General Questions

Where is the Heartland RV corporate office located?

What number do I call to reach Sales, Parts or Customer Service?

Where can I locate the Serial Number (also known as Vehicle Identification Number or VIN) of my RV?

Where can I find an owner’s manual for my Heartland RV?

What can my vehicle tow?

Can I tow another vehicle behind my Heartland RV?

What do these letters in the model numbers mean?

How are your RVs measured?

Does Heartland build custom RVs?

Can I purchase my RV from the factory?

I want to buy (or sell) an older Heartland RV. Can you give me a value?

Where and how do I buy an RV?

Where can I have my RV serviced?

Does Heartland RV approve service work by a mobile tech?

Does Heartland RV reimburse or cover a Diagnostic fee for issues under warranty?

Why is condensation collecting on the inside surfaces of my RV?

How can I minimize moisture collecting on the inside surfaces of my RV?

Why won't my unit auto level once it's connected to power?

Where is my converter located?

Where is the water by-pass valve located?

Where is the water pump in my fifth wheel located?

Where is the water pump in my travel trailer located?

Where can I camp in my RV?

What is the climate rating for my RV?

Does Heartland RV recommend using an RV cover during winter months or when not being used?

I see the term "GVWR" all the time when researching RVs. What does it mean?

What are black and grey tanks?

What is the garage floor rating on a 2-axle and 3-axle model?

What are some additional costs I should keep in mind when looking for an RV?

What does the three-year structural warranty cover?

Can Heartland RV help me with an older unit, formally manufactured by Fleetwood; such as Prowler, Mallard and Wilderness?

Can I use a mobile tech for warranty work?

I hooked up my cable but it's not coming through on my TV.

What is the Wide Trax Suspension on North Trail Models?

What does it mean when something is "prepped"

RV Glossary

GVWR (Gross Vehicle Weight Rating)

The maximum permissible weight of the unit when fully loaded. This includes all fluids, cargo, optional equipment and accessories. Please note: For safety and product performance do NOT exceed the GVWR.

GAWR (Gross Axle Weight Rating)

The maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles.

UVW (Unloaded Vehicle Weight)

The typical weight of the unit as manufactured at the factory. It includes all weight at the unit’s axle(s) and tongue or pin and LP Gas. What the UVW does NOT include: cargo, fresh potable water, additional optional equipment or dealer installed accessories.

CCC (Cargo Carry Capacity)

The amount of weight available for fresh potable water, cargo, additional optional equipment and accessories. CCC is equal to GVWR minus UVW. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). Pro tip: Before filling the fresh water tank, empty the black and gray tanks to provide for more cargo capacity.


Shorthand for air conditioner.

Aluminum Exterior Sidewalls

The outside construction of your RV which consists of a wooden framing with an aluminum exterior and batten insulation.


The large storage area underneath your RV’s floor, the basement is accessible from the outside storage doors.

Black Water Capacity

The amount of waste water from the toilet that your RV’s black water tank can hold.

Booth Dinette

Dining area which consists of bench seats on opposite sides and a table in-between. Many RVs have booth dinettes that convert to an extra sleeping space.


Refers to the floorplan style of an RV that has bunk beds.

Ducted A/C

Describes an RV where air conditioning is supplied through ducts in the ceiling and vents throughout the RV.

Ducted Heat

Describes an RV where heat is supplied through ducts in the floor and vents throughout the RV.

Heated / Enclosed Underbelly

This term describes an RV whose bottom surface has been closed shut or insulated to help protect against temperature changes.

Free Standing Dinette

Dining area with individual chairs and a table in-between.

Fresh Water Capacity

The amount of drinkable water an RV’s fresh water tank can hold.

Gray Water Capacity

The amount of used water from the kitchen sink, bathroom sink or shower that an RV’s gray water tank can hold.

Interior Height

Floor-to-ceiling measurement inside an RV.


Front to back measurement of an RV.

Sleeping Capacity

The number of sleeping spaces in an RV. There are several different types of sleeping arrangements available. Examples include standard queen and king size beds, hide-a-bed or jack-knife sofa beds, convertible booth dinettes, and drop-down bunks.


Expanding walls or sections of an RV. Slide-outs create additional living area within the RV.

Fifth Wheel

RVs that are pulled by large pick-up trucks with a special fifth wheel hitch located in the bed of the truck. Because of this hitch, they have a raised forward section where you’ll typically find a bedroom or living room.

Travel Trailer

RVs that are towed by a bumper hitch or a frame hitch that extends from the front of the trailer.